Allstate
Service Desk Representative Analyst II
About this role
Allstate India supports the US insurer's technology and business services from Pune and Bengaluru. The Service Desk Representative Analyst II is part of the IT support team and handles technical issues for users across the organization. Day to day, this means solving hardware, software and network problems, documenting fixes and escalating complex tickets. The analyst also helps roll out new applications and mentors less experienced analysts. It suits people with 0-2 years of experience and an interest in IT support.
Allstate is hiring for Service Desk Representative Analyst II, a full-time role based in Pune.
Who can apply: 0-2 years. Skills: IT Support, Troubleshooting, Documentation, Ticket Management.
Hirastra checked that this opening is live. Apply directly through the official posting; applying is always free.
What you'll do
- Provide technical support for hardware and software issues
- Analyze and resolve network, hardware and software problems
- Document common issues and resolutions in the knowledge base
- Prioritize and escalate complex tickets to the right IT personnel
- Monitor system performance and contribute to audits for IT policy compliance
- Help deploy new applications and mentor less experienced analysts
What you need
- 4-year Bachelor's degree (preferred)
- 0-2 years of experience (preferred)
- Understanding of IT systems
- Problem-solving skills
- Ability to communicate effectively with users and IT staff
- Location
- Pune
- Work mode
- See listing
- Experience
- 0-2 years
- Pay
- ₹4–7 LPA (Est.)
- Type
- Full-time job, Developer
- Added
- 27 October 2026
- Apply by
- 30 October 2026
Skills
- IT Support
- Troubleshooting
- Documentation
- Ticket Management
"Est." = Hirastra's estimate based on market data, not an official figure.
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