Oracle
Support Engineer I
About this role
Oracle's Services and Support team helps customers resolve problems with its applications. As a Support Engineer I in Bengaluru, you investigate reported issues by capturing information, testing workflows and checking logs and database tables. You document each case and escalate complex problems to senior engineers or development teams. Work is prioritised by severity and meets SLA targets. The role suits fresh graduates in computer science or related fields who are comfortable with SQL and shift work. The preferred shift is 5:30 PM to 2:30 AM IST, with on-call support.
Oracle is hiring for Support Engineer I, a full-time role based in Bengaluru (onsite).
Who can apply: 0–2 years. Skills: SQL, Troubleshooting, Incident Management, Root Cause Analysis.
Hirastra checked that this opening is live. Apply directly through the official posting; applying is always free.
What you'll do
- Troubleshoot and resolve customer-reported technical issues within SLAs
- Own support cases from investigation through closure with timely updates
- Analyze logs, error messages and configurations to find root causes
- Reproduce problems in test environments and document findings
- Escalate complex issues with complete diagnostic information
- Write case notes and knowledge-base articles
What you need
- Bachelor's degree in computer science engineering, information systems, software engineering or a related field
- 0-2 years of experience
- Ability to read, write and speak English
- SQL knowledge (preferred)
- Readiness to work 5:30 PM to 2:30 AM IST shifts and provide on-call support (preferred)
- Strong communication skills with global collaborators
- Location
- Bengaluru
- Work mode
- Onsite
- Experience
- 0–2 years
- Pay
- ₹6–10 LPA (Est.)
- Type
- Full-time job, Developer
- Added
- 28 October 2026
Skills
- SQL
- Troubleshooting
- Incident Management
- Root Cause Analysis
"Est." = Hirastra's estimate based on market data, not an official figure.
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