Talkdesk
Customer Trust Analyst
- Location
- Bengaluru
- Work mode
- See listing
- Experience
- 2–4 yrs exp
- Pay
- ₹10–16 LPA (Est.)
- Type
- Full-time job, Developer
- Added
- 13 November 2026
About this role
Talkdesk's Information Security team builds security, privacy and trust into how the company runs and serves customers of its AI-driven customer experience platform. This Bengaluru-based Customer Trust Analyst handles how Talkdesk communicates with customers about security, privacy and AI governance. Day to day, the work involves answering customer security questionnaires and the security sections of RFPs, turning technical controls into clear written answers. The analyst also maintains the Trust Center and other customer-facing security collateral, prepares sales and customer success teams for security conversations, and runs the internal Security Champions program. The role suits someone with 2–4 years in InfoSec, GRC or security pre-sales who writes clearly and can comfortably question engineers.
Talkdesk is hiring for Customer Trust Analyst, a full-time role based in Bengaluru.
Who can apply: 2–4 yrs exp. Skills: SOC 2, ISO 27001, NIST CSF, GDPR, Cloud security, Jira.
Hirastra checked that this opening is live. Apply directly through the official posting; applying is always free.
What you'll do
- Manage intake and responses for customer security questionnaires, RFP security sections and ad-hoc security questions
- Translate technical security and privacy controls into clear answers for procurement, legal and security audiences
- Maintain the response knowledge base, Trust Center and customer-facing security, privacy and AI governance collateral
- Brief and train sales and customer success teams, and join key customer security calls as the InfoSec representative
- Run the internal Security Champions program and InfoSec awareness communications
- Document work in Confluence and track it in Jira
What you need
- 2–4 years of experience in InfoSec, GRC, customer trust, security assurance or technical pre-sales, ideally in B2B SaaS
- Strong written communication that explains technical security clearly to non-technical audiences
- Working knowledge of SOC 2, ISO 27001, NIST CSF and GDPR, plus cloud security concepts
- Familiarity with AI security risks and AI governance frameworks (OWASP Top 10 for LLMs, NIST AI RMF, ISO 42001)
- Experience with Google Workspace, Confluence and Jira
- Fluent English and strong analytical skills
Skills
- SOC 2
- ISO 27001
- NIST CSF
- GDPR
- Cloud security
- Jira
"Est." = Hirastra's estimate based on market data, not an official figure.
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