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Aera Technology

Developer Support Engineer

Location
Pune
Work mode
Hybrid
Experience
2–4 yrs exp
Pay
₹8–14 LPA (Est.)
Type
Full-time job, Developer
Added
7 November 2026

About this role

Aera Technology builds Aera Decision Cloud, a platform that uses AI and machine learning to help large enterprises automate and improve business decisions. This Developer Support Engineer role sits in the Customer Success – Support team in Pune and works on a hybrid, full-time basis. Day to day, you will handle technical issues reported by customers of the cloud-based analytics application, dig into logs and databases to find root causes, and coordinate fixes with QA, engineering and product teams. You will also keep customers updated, manage tickets within agreed SLAs, write knowledge base articles and take part in shift rotations. The role asks for 2 to 4 years of experience, so it is not an entry-level opening; it suits someone with a QA or development background who wants to move into customer-facing technical work.

Aera Technology is hiring for Developer Support Engineer, a full-time role based in Pune (hybrid).

Who can apply: 2–4 yrs exp. Skills: SQL, REST API, SSO, Unix log analysis, JIRA, ZenDesk.

Hirastra checked that this opening is live. Apply directly through the official posting; applying is always free.

What you'll do

  • Learn the functional details of Aera's product line
  • Resolve customer-reported issues by working with QA, App Development, Engineering and Product Management
  • Gather information and perform root cause analysis
  • Update customers on issue status and own the full ticket life cycle within agreed SLAs
  • Write knowledge base articles for internal teams and external partners
  • Participate in shift rotation

What you need

  • 2 to 4 years of professional experience and a Bachelor's degree in a technical field or equivalent
  • Log analysis and performance troubleshooting in Unix
  • Experience with SSO and REST APIs
  • Good knowledge of SQL and database performance analysis and optimization
  • Knowledge or experience with application servers
  • Strong communication skills, including on- and offshore coordination

Skills

  • SQL
  • REST API
  • SSO
  • Unix log analysis
  • JIRA
  • ZenDesk

"Est." = Hirastra's estimate based on market data, not an official figure.

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