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Genesys

PS Consultant (Genesys Cloud)

Location
Telangana
Work mode
Remote
Experience
2+ yrs exp
Pay
₹10–16 LPA (Est.)
Type
Full-time job, Developer
Added
12 November 2026

About this role

Genesys provides an AI-powered customer experience and contact centre platform used by more than 8,000 organisations. This Professional Services consultant role deploys Genesys Cloud solutions for customers and partners, working closely with project managers. Most of the time goes into implementation work such as executing project plan tasks, validating test plans with QA and handling customer escalations, with a smaller share on administration and ongoing product training. The role is listed under a virtual office in Telangana and may involve North America shift projects, work across time zones and occasional international travel. It suits someone with a couple of years of telephony, networking or cloud implementation experience who is comfortable in customer-facing work.

Genesys is hiring for PS Consultant (Genesys Cloud), a full-time role based in Telangana (remote).

Who can apply: 2+ yrs exp. Skills: REST APIs, JSON, IP Telephony, Networking, AWS.

Hirastra checked that this opening is live. Apply directly through the official posting; applying is always free.

What you'll do

  • Deliver technical implementation of Genesys Cloud solutions alongside the Project Manager, from post-sale through to support transition
  • Execute project plan tasks and validate test plans with the Quality Assurance team
  • Provide onsite or remote support for customer escalations and proactively resolve engagement issues
  • Communicate project status regularly and submit timesheets, expense reports and project forms on time
  • Provide technical training to internal or external resources as needed
  • Keep up with new Genesys product releases through training, shadowing and certifications

What you need

  • Bachelor's degree in Telecommunication, Computer Engineering, Computer Science or related field, or equivalent technical experience
  • 2+ years of related experience; Genesys Cloud implementation experience is desirable but not required
  • Knowledge of HTTP requests, REST web services and JSON
  • Flexibility to work across time zones, including NA shift projects, and to take up a managed services role if needed
  • Excellent English verbal and written communication and prior customer-facing experience
  • Valid passport for occasional international travel

Skills

  • REST APIs
  • JSON
  • IP Telephony
  • Networking
  • AWS

"Est." = Hirastra's estimate based on market data, not an official figure.

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