SOTI
Technical Support Specialist L1
- Location
- Gurgaon
- Work mode
- See listing
- Experience
- 2–4 yrs exp
- Pay
- ₹4–7 LPA (Est.)
- Type
- Full-time job, Developer
- Added
- 13 November 2026
About this role
SOTI builds mobile device management software that companies use to manage and secure business devices. This Level 1 support role in Gurgaon involves resolving customer issues with SOTI's products across 24x7 shifts. Day to day, you would investigate reported problems, reproduce customer setups on various devices, and work with internal teams until issues are resolved. The role needs solid networking, Windows server and MDM knowledge. It suits support professionals with two to four years of experience, including mandatory MDM exposure.
SOTI is hiring for Technical Support Specialist L1, a full-time role based in Gurgaon.
Who can apply: 2–4 yrs exp. Skills: MDM, Windows Server, AD/LDAP, Networking, Wireshark.
Hirastra checked that this opening is live. Apply directly through the official posting; applying is always free.
What you'll do
- Provide technical support for SOTI software products
- Work 24x7 shifts supporting global customers
- Investigate customer issues with internal stakeholders through to resolution
- Reproduce customer environments on devices to troubleshoot
- Respond promptly to customer requests and escalate to leads when needed
What you need
- 2-4 years of technical support experience; MDM experience is mandatory
- Knowledge of Windows 10, Windows Server 2012 R2/2016, SQL and virtual servers
- Understanding of MDM concepts such as ABM, BYOD/COPE, VPP and APNS
- In-depth knowledge of networking, AD/LDAP, Exchange and certificates
- Hands-on with network tools like ping, nslookup, netstat and Wireshark
- Good communication and documentation skills
Skills
- MDM
- Windows Server
- AD/LDAP
- Networking
- Wireshark
"Est." = Hirastra's estimate based on market data, not an official figure.
More like this: IT jobs in Delhi NCR, Software developer jobs
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