Genesys
PS Consultant - QA
- Location
- Chennai
- Work mode
- Hybrid
- Experience
- 2+ yrs exp
- Pay
- ₹8–15 LPA (Est.)
- Type
- Full-time job, Developer
- Added
- 3 November 2026
About this role
Genesys sells an AI-powered customer experience platform used by thousands of organizations. This QA role sits in Professional Services and focuses on testing customer contact center implementations so they work as intended. Day to day, the consultant plans and runs manual and automated tests, tracks risks and dependencies, and reports status to project managers. They work with Professional Services, QA, development, product and Scrum teams. It suits testers with contact center platform experience who can work North America hours.
Genesys is hiring for PS Consultant - QA, a full-time role based in Chennai (hybrid).
Who can apply: 2+ yrs exp. Skills: Test automation, Java, Python, REST APIs, JIRA.
Hirastra checked that this opening is live. Apply directly through the official posting; applying is always free.
What you'll do
- Own test planning, test case development, documentation and execution for manual and automated testing
- Analyze risks and dependencies and coordinate test execution to drive coverage
- Develop and run automated tests using suitable frameworks and tools
- Work with Scrum, QA, development and product teams on planning, testing and demos
- Report testing status, risks and issues to project managers and stakeholders
- Find opportunities to improve testing through automation and AI-assisted workflows
What you need
- Bachelor's degree in Computer Science, IT, Computer Engineering, Information Systems or a related field
- 2+ years of experience testing Genesys or another contact center platform
- Experience with manual and automated testing in Agile and Scrum environments
- Knowledge of a scripting or programming language such as Java or Python
- Understanding of test planning, execution, defect management and risk analysis
- Willing to support North America working hours until 1 AM IST
Skills
- Test automation
- Java
- Python
- REST APIs
- JIRA
"Est." = Hirastra's estimate based on market data, not an official figure.
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