HPE
Zerto Technical Support Engineer L1
About this role
This role sits in HPE Operations, on the EMEA support team for Zerto, a disaster recovery and data protection product. The engineer resolves complex technical issues for customers through remote sessions, research, log analysis and reproducing problems. They also write knowledge base articles for internal teams and customers, and work with customers daily. The role is hybrid from Bengaluru, with about two days a week in an HPE office. It suits someone with support experience in enterprise or datacenter software who enjoys troubleshooting and learning cloud platforms such as Azure, AWS, Google Cloud and Kubernetes.
HPE is hiring for Zerto Technical Support Engineer L1, a full-time role based in Bengaluru (hybrid).
Who can apply: 2+ years. Skills: TCP/IP, DNS, Troubleshooting, Linux, Cloud.
Hirastra checked that this opening is live. Apply directly through the official posting; applying is always free.
What you'll do
- Resolve complex technical issues raised by customers
- Troubleshoot through remote sessions, research, log analysis and issue reproduction
- Write knowledge base articles for internal teams and customers
- Work closely with customers on a daily basis
- Collaborate with development, product and sales teams as part of the EMEA Zerto support team
What you need
- 2+ years of experience in enterprise or datacenter software solutions support
- Knowledge of TCP/IP, DNS and other networking concepts
- Customer-focused, team-oriented and self-motivated, with a passion for troubleshooting
- Excellent interpersonal skills
- Excellent spoken and written English
- Bonus: VMware vSphere, MS Hyper-V, AWS, Linux/UNIX, storage subsystems, VCP certification, or a Computer Science degree
- Location
- Bengaluru
- Work mode
- Hybrid
- Experience
- 2+ years
- Pay
- ₹6–12 LPA (Est.)
- Type
- Full-time job, Developer
- Added
- 27 October 2026
Skills
- TCP/IP
- DNS
- Troubleshooting
- Linux
- Cloud
"Est." = Hirastra's estimate based on market data, not an official figure.
More like this: IT jobs in Bengaluru, Jobs for B.Tech and BE freshers, IT jobs for BCA freshers, IT jobs for MCA freshers, IT jobs for B.Sc freshers, Software developer jobs
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