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Mindtickle

Customer Support Engineer - I

Location
Pune
Work mode
Hybrid
Experience
0–2 yrs exp · Freshers OK
Pay
₹4–7 LPA (Est.)
Type
Full-time job, Developer
Added
12 November 2026

About this role

Mindtickle's Customer Support Engineering team acts as the first line of technical help for global enterprise customers of its SaaS platform and AI features. In this Pune-based hybrid role, you handle support tickets from start to finish, talk to customers to understand their issues and guide them through troubleshooting. You will use logs, dashboards and internal tools to diagnose problems, and you will escalate complex cases to L2 with your initial analysis. The work also includes writing knowledge base articles and passing customer feedback to product teams. It suits early-career engineers with up to 2 years of experience who communicate well and are open to rotational shifts.

Mindtickle is hiring for Customer Support Engineer - I, a full-time role based in Pune (hybrid).

Who can apply: 0–2 yrs exp · Freshers OK. Skills: REST APIs, JSON, Python, Debugging, Communication.

Hirastra checked that this opening is live. Apply directly through the official posting; applying is always free.

What you'll do

  • Provide technical support to enterprise customers across web, API and integration layers
  • Gather issue details and guide customers through structured troubleshooting
  • Diagnose issues using logs, dashboards and internal tools
  • Own tickets end-to-end while meeting SLAs
  • Document fixes as runbooks and knowledge base articles
  • Escalate complex issues to L2 and share customer feedback with product teams

What you need

  • Degree in Computer Science, IT or Electronics, with up to about 2 years of experience
  • Excellent written and verbal English communication
  • Basic understanding of web applications, HTTP, JSON and REST APIs
  • Exposure to any programming language (Python preferred)
  • Willingness to work rotational shifts, including US time zones

Skills

  • REST APIs
  • JSON
  • Python
  • Debugging
  • Communication

"Est." = Hirastra's estimate based on market data, not an official figure.

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