IDfy
Product Support Engineer
- Location
- Mumbai
- Work mode
- Onsite
- Experience
- 0–2 yrs exp · Freshers OK
- Pay
- ₹4–8 LPA (Est.)
- Type
- Full-time job, Developer
- Added
- 2 November 2026
About this role
IDfy is a software company based in Mumbai, and this role sits in its product support function. The Product Support Engineer troubleshoots customer issues and prioritizes tickets by urgency and business impact. The posting text also lists quality and testing duties, such as reviewing test strategies and running manual and automation testing. The role requires rotational shifts, including weekends, and suits people with 0-2 years of experience in support who communicate well.
IDfy is hiring for Product Support Engineer, a full-time role based in Mumbai (onsite).
Who can apply: 0–2 yrs exp · Freshers OK. Skills: REST APIs, SQL, Jira, Python, Troubleshooting.
Hirastra checked that this opening is live. Apply directly through the official posting; applying is always free.
What you'll do
- Review test strategies to make sure unit, functional, performance, stress and acceptance testing are covered
- Define and execute manual and automation testing strategy
- Ensure development tasks meet quality criteria through test planning, execution, QA and issue tracking
- Raise the standards of quality processes with every project
- Identify industry best practices and tools and adopt them over time
What you need
- 0-2 years of experience in a product support or technical support role
- Excellent verbal and written communication skills
- Strong problem-solving and troubleshooting skills
- Ability to prioritize tickets by urgency and business impact
- Basic understanding of REST APIs
- Willingness to work rotational shifts, including weekends
Skills
- REST APIs
- SQL
- Jira
- Python
- Troubleshooting
"Est." = Hirastra's estimate based on market data, not an official figure.
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