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Crowe

Junior Support Analyst

Location
Hyderabad
Work mode
See listing
Experience
0–2 yrs exp · Freshers OK
Pay
₹4–6 LPA (Est.)
Type
Full-time job, Developer
Added
13 November 2026
Apply by
18 November 2026

About this role

This role is with Crowe's India capability centre in Hyderabad, providing first-level support for software, APIs, AI applications and ML-enabled products. Daily work centres on handling support tickets, reproducing and diagnosing issues, resolving common incidents with runbooks, and escalating complex problems with clear evidence. You would also monitor dashboards, logs and alerts, and write runbooks, troubleshooting guides and knowledge articles. The role includes some testing, routine maintenance and identifying tasks that could be automated. It suits graduates with 0–2 years of experience who like troubleshooting and clear communication with users, and who are willing to join support coverage as required.

Crowe is hiring for Junior Support Analyst, a full-time role based in Hyderabad.

Who can apply: 0–2 yrs exp · Freshers OK. Skills: Python, PowerShell, REST APIs, SQL, Linux, ServiceNow.

Hirastra checked that this opening is live. Apply directly through the official posting; applying is always free.

What you'll do

  • Review, categorize, prioritize and update support tickets through to closure
  • Reproduce, diagnose and resolve common incidents using runbooks
  • Escalate complex issues with logs, reproduction steps and impact details
  • Monitor dashboards, logs, alerts and application and model health
  • Create runbooks, troubleshooting guides and knowledge articles
  • Assist with root-cause analysis, testing and identifying automation opportunities

What you need

  • Bachelor's degree in Computer Science, IT, Engineering, Data Science or related field
  • 0–2 years of relevant experience, including internships, service-desk exposure or projects
  • Basic programming or scripting in Python, PowerShell, Bash or similar
  • Understanding of applications, APIs, databases, operating systems and basic networking
  • Familiarity with Windows and Linux fundamentals
  • Willingness to participate in support coverage based on team requirements

Skills

  • Python
  • PowerShell
  • REST APIs
  • SQL
  • Linux
  • ServiceNow

"Est." = Hirastra's estimate based on market data, not an official figure.

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