HCLTech
Engineer - Windows & RDS Support
- Location
- Lucknow
- Work mode
- See listing
- Experience
- 2–6 yrs exp
- Pay
- ₹3–6 LPA (Est.)
- Type
- Full-time job, Developer
- Added
- 11 November 2026
About this role
This HCLTech role in Lucknow provides remote desktop support to users around the world as part of a centralized, round-the-clock service desk. Engineers handle tickets for desktops, laptops, Office 365 and other applications, VPN, and network connectivity. They use remote tools to diagnose and fix problems and to provision and configure systems. The job follows ITIL processes and is measured on SLA adherence, first-call resolution and customer satisfaction. It suits candidates with 2–6 years of service desk experience who can work 24x7 shifts.
HCLTech is hiring for Engineer - Windows & RDS Support, a full-time role based in Lucknow.
Who can apply: 2–6 yrs exp. Skills: Windows OS, Active Directory, Office 365, SCCM, ITIL.
Hirastra checked that this opening is live. Apply directly through the official posting; applying is always free.
What you'll do
- Provide 24x7 remote desktop support to global users in line with SLAs
- Manage incident and service request queues in ITSM tools
- Troubleshoot desktops, laptops, Office 365, enterprise apps, VPN and Wi-Fi issues
- Escalate complex issues to L2/L3 teams and coordinate with onsite and offshore teams
- Maintain knowledge articles, SOPs and documentation of resolved issues
- Suggest improvements to reduce ticket volume and raise first-call resolution
What you need
- Bachelor's degree in IT, Computer Science or a related field
- 2–6 years of experience in remote desktop support or service desk
- Strong knowledge of Windows/Mac OS, Office 365, Active Directory and user account management
- Understanding of networking basics (DNS, VPN, Wi-Fi) and endpoint tools such as SCCM
- Knowledge of ITIL processes; ITIL certification preferred
- Ability to work in 24x7 shifts
Skills
- Windows OS
- Active Directory
- Office 365
- SCCM
- ITIL
"Est." = Hirastra's estimate based on market data, not an official figure.
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