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NiCE

Associate Technical Support Engineer

Location
Pune
Work mode
Hybrid
Experience
1–3 yrs exp
Pay
₹5–9 LPA (Est.)
Type
Full-time job, Developer
Added
4 November 2026

About this role

NiCE Public Safety offers a cloud-based product that public safety and justice agencies use for time-sensitive work, so it must stay available at all times. This early-career role in the Cloud Operations team in Pune monitors the product's health on Microsoft Azure. The engineer responds to alerts, does first-level troubleshooting and escalates to senior engineers with complete information. Work follows SOPs under senior guidance, with growing ownership over time. The role runs in rotational shifts aligned to US time zones, including nights, and a weekend on-call rotation.

NiCE is hiring for Associate Technical Support Engineer, a full-time role based in Pune (hybrid).

Who can apply: 1–3 yrs exp. Skills: Azure, Azure Monitor, Grafana, Kibana, Python.

Hirastra checked that this opening is live. Apply directly through the official posting; applying is always free.

What you'll do

  • Monitor production systems on Azure using tools such as Azure Monitor, Application Insights, Log Analytics, Grafana and Kibana
  • Acknowledge alerts and act on them per SOPs
  • Do first-level troubleshooting using logs, metrics and recent changes, and document findings
  • Raise, track and escalate incidents in the ticketing tool, and assist during major incidents
  • Write simple scripts to automate routine tasks like reports and health checks
  • Update SOPs and knowledge articles, and meet SLAs and KPIs

What you need

  • 1 to 3 years in technical support, application support, NOC, production monitoring or cloud operations
  • Basic hands-on exposure to Microsoft Azure and at least one monitoring or logging tool
  • Working knowledge of Windows or Linux and basic scripting in PowerShell, Python or Shell, or willingness to learn
  • Familiarity with a ticketing tool such as ServiceNow or Jira
  • Bachelor's degree in Computer Science, IT or a related field (BE, BTech or BSc)
  • Good written and verbal English communication; willing to work US-aligned rotational shifts and weekend on-call

Skills

  • Azure
  • Azure Monitor
  • Grafana
  • Kibana
  • Python

"Est." = Hirastra's estimate based on market data, not an official figure.

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