Salesforce
Associate Proactive Monitoring Engineer
ClosedThis opening has closed. New ones like it are posted on WhatsApp every day.
Get new jobs on WhatsApp- Location
- Hyderabad
- Work mode
- See listing
- Experience
- 6–24 months
- Pay
- ₹7–12 LPA (Est.)
- Type
- Full-time job, Developer
- Added
- 1 October 2026
- Apply by
- 10 October 2026
About this role
This is an entry-level role in Salesforce's Technical Support Engineering team in Hyderabad, on the Proactive Monitoring (ProM) team. The team watches platform health dashboards, alerts and telemetry to catch problems before they affect customers. The engineer triages alerts, finds root causes, escalates to engineering teams, and reaches out to affected customers. Work includes case documentation, knowledge base articles and some scripting to cut manual effort. The team runs 24x7x365, so it suits graduates who are comfortable with rotating shifts, weekends and holidays.
Salesforce was hiring for Associate Proactive Monitoring Engineer, a full-time role based in Hyderabad.
Who can apply: 6–24 months. Skills: Cloud computing, REST APIs, Monitoring tools, Log analysis, Salesforce.
This opening has closed (closed on 2026-10-10). Open roles like it are listed on this page and at hirastra.com/jobs.
What you'll do
- Monitor Salesforce platform health dashboards, alerts and telemetry to detect issues early
- Analyse alerts, logs and system metrics to find root causes and escalate to the right teams
- Proactively contact customers affected by issues and give resolution guidance
- Create, manage and resolve support cases with thorough documentation
- Write troubleshooting procedures and knowledge base content
- Use internal tools and scripting to streamline alert management and spot recurring trends
What you need
- Bachelor's degree in Computer Science, IT, Engineering or a related field (or equivalent practical experience)
- 6–24 months of experience in technical support, IT operations or systems monitoring
- Understanding of cloud, SaaS and web technologies (HTTP/HTTPS, REST APIs, DNS, SSL/TLS)
- Basic familiarity with monitoring tools, log analysis, alerting and dashboards
- Strong analytical, problem-solving and written and verbal communication skills
- Flexibility to work different shifts (APAC/EMEA/AMER), some weekends and holidays
Skills
- Cloud computing
- REST APIs
- Monitoring tools
- Log analysis
- Salesforce
"Est." = Hirastra's estimate based on market data, not an official figure.
All Salesforce jobs and internships
More like this: IT jobs in Hyderabad, Jobs for B.Tech and BE freshers, IT jobs for BCA freshers, IT jobs for MCA freshers, IT jobs for B.Sc freshers, Software developer jobs