Snowflake
Cloud Support Engineer (Night Shift)
About this role
This night-shift role is in Snowflake's Support team, helping customers use the Snowflake AI Data Cloud effectively. The engineer is the technical contact for customers and partners, working cases by email, web and phone. Much of the work involves SQL, query performance analysis and tuning, and investigating issues with Snowflake tools and connectors. The engineer also documents known solutions, reports bugs and passes customer feedback to engineering. It suits someone with a couple of years in technical support and strong SQL and database skills.
Snowflake is hiring for Cloud Support Engineer (Night Shift), a full-time role based in Pune.
Who can apply: 2+ years. Skills: SQL, RDBMS, Query tuning, JSON, XML, Cloud.
Hirastra checked that this opening is live. Apply directly through the official posting; applying is always free.
What you'll do
- Resolve complex technical problems for customers and partners via email, web and phone
- Meet response and resolution SLAs and follow escalation processes
- Investigate and resolve issues using Snowflake, connectors, partner software and internal tools
- Analyze and tune query performance and recommend improvements
- Document solutions and report bugs and feature requests
- Partner with engineering and cover holidays and weekends as business needs require
What you need
- Bachelor's or Master's in Computer Science or related field, or equivalent practical experience
- 2+ years in technical support or a similar customer-facing technical role
- Excellent written and verbal English with attention to detail
- Hands-on experience with at least one major RDBMS
- Strong SQL skills including aggregations and window functions
- Working knowledge of query profiles and execution plans, and experience with semi-structured data such as JSON and XML
- Working experience with at least one major cloud provider
- Location
- Pune
- Work mode
- See listing
- Experience
- 2+ years
- Pay
- ₹12–20 LPA (Est.)
- Type
- Full-time job, Developer
- Added
- 4 October 2026
Skills
- SQL
- RDBMS
- Query tuning
- JSON
- XML
- Cloud
"Est." = Hirastra's estimate based on market data, not an official figure.
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