Wipro
Service Desk Analyst L2
- Location
- Bengaluru
- Work mode
- See listing
- Experience
- 1–3 yrs exp
- Pay
- ₹3–5 LPA (Est.)
- Type
- Full-time job, Developer
- Added
- 14 November 2026
About this role
This Wipro role in Bengaluru, Karnataka is a first point of contact for business users who reach the Wipro Service Desk with IT issues. Day to day, you would handle queries coming in through calls, the portal, email and chat, troubleshoot end-user problems, and log every ticket in the tracking software. You would learn each client's applications and processes along with the commonly used software and hardware. The work is measured on meeting turnaround times and SLAs, keeping escalations low and maintaining good customer experience. It suits someone with 1–3 years of service desk experience who is comfortable with customer-facing support and structured ticketing processes.
Wipro is hiring for Service Desk Analyst L2, a full-time role based in Bengaluru.
Who can apply: 1–3 yrs exp. Skills: Service Desk Management, Ticketing, SLA management, Troubleshooting, Customer support.
Hirastra checked that this opening is live. Apply directly through the official posting; applying is always free.
What you'll do
- Respond to client queries received through calls, portal, email and chat
- Log all service desk tickets accurately in the defined tracking software
- Resolve queries or escalate them as per helpdesk policies, meeting TAT and SLA targets
- Maintain MIS reports and resolution logs, and record events and problems with their fixes
- Follow up with customers on status and pass feedback or escalations to the right internal team
- Suggest improvements to processes and procedures
What you need
- Mandatory skill: Service Desk Management
- 1–3 years of experience
Skills
- Service Desk Management
- Ticketing
- SLA management
- Troubleshooting
- Customer support
"Est." = Hirastra's estimate based on market data, not an official figure.
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