Wolters Kluwer
Associate Support Engineer
- Location
- Chennai
- Work mode
- Onsite
- Experience
- 0–2 yrs exp · Freshers OK
- Pay
- ₹4–7 LPA (Est.)
- Type
- Full-time job, Developer
- Added
- 3 November 2026
- Apply by
- 13 November 2026
About this role
This role is part of a 24x7 monitoring and production-support team at Wolters Kluwer in Chennai. The engineer watches applications, infrastructure, cloud resources and containerised services, and investigates alerts using metrics, logs and traces. They support incident response to keep services available and performing well. The role works in rotating shifts including nights, weekends and public holidays. It suits early-career engineers with up to 2 years of monitoring or support experience who are comfortable using approved AI tools.
Wolters Kluwer is hiring for Associate Support Engineer, a full-time role based in Chennai (onsite).
Who can apply: 0–2 yrs exp · Freshers OK. Skills: Grafana, OpenSearch, Kubernetes, SQL, ServiceNow.
Hirastra checked that this opening is live. Apply directly through the official posting; applying is always free.
What you'll do
- Monitor applications, infrastructure, cloud resources and services using observability tools and dashboards
- Review alerts, logs, metrics and traces in OpenSearch, Grafana and APM tools to investigate issues
- Monitor Kubernetes clusters, nodes, pods and deployments
- Use basic SQL queries to validate data during incident investigation
- Create and update ServiceNow incident tickets and escalate unresolved or critical incidents
- Maintain clear shift handovers and use approved AI tools to improve documentation and support work
What you need
- Up to 2 years of experience in monitoring, application support, infrastructure operations or similar production support
- Hands-on experience with Grafana and OpenSearch
- Knowledge of one or more APM tools such as Dynatrace, New Relic, Datadog or Azure Application Insights
- Basic knowledge of AWS or Azure, Kubernetes, SQL and Linux
- Bachelor's degree (B.E/B.Tech Computer Science) from a four-year college or equivalent
- Willingness to work 24x7 rotational shifts
Skills
- Grafana
- OpenSearch
- Kubernetes
- SQL
- ServiceNow
"Est." = Hirastra's estimate based on market data, not an official figure.
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