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Blue Yonder

Support Engineer (L2)

Location
Coimbatore
Work mode
See listing
Experience
2–4 yrs exp
Pay
₹5–9 LPA (Est.)
Type
Full-time job, Developer
Added
11 November 2026

About this role

Blue Yonder builds AI-driven supply chain software, and this L2 Support Engineer role in Coimbatore sits in its Global Platform and Technical Services team. You would support a North American customer that runs Blue Yonder Planning Suite products on Azure. Day to day, you would monitor batch jobs, troubleshoot production incidents within SLA timelines, maintain environments and keep the customer updated. The role also involves suggesting process improvements and supporting scripting automation. It requires 2–4 years of production support experience and readiness for shifts in a 24x7 environment.

Blue Yonder is hiring for Support Engineer (L2), a full-time role based in Coimbatore.

Who can apply: 2–4 yrs exp. Skills: PL/SQL, Oracle Database, Linux/Unix, Shell scripting, Incident management.

Hirastra checked that this opening is live. Apply directly through the official posting; applying is always free.

What you'll do

  • Monitor batch jobs across Planning environments and catch failures early
  • Own customer-reported incidents end to end and coordinate with engineering teams to resolve them
  • Support pre-production maintenance, purge activities, deployment validation and patch testing
  • Suggest process improvements and support scripting automation
  • Provide status updates, join MIM calls and deliver resolution summaries

What you need

  • 2–4 years of production or application support experience, preferably on Planning, ERP or supply chain platforms
  • Strong PL/SQL and Oracle database troubleshooting skills
  • Unix/Linux command-line use, basic shell scripting and Windows server exposure
  • Batch job troubleshooting experience and understanding of incident, problem and change management and SLAs
  • Strong communication skills and ability to support customers directly
  • Willingness to work shifts in a 24x7 support environment

Skills

  • PL/SQL
  • Oracle Database
  • Linux/Unix
  • Shell scripting
  • Incident management

"Est." = Hirastra's estimate based on market data, not an official figure.

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