Salesforce
Associate Technical Support Engineer
ClosedThis opening has closed. New ones like it are posted on WhatsApp every day.
Get new jobs on WhatsApp- Location
- Hyderabad
- Work mode
- Onsite
- Experience
- Up to 12 months
- Pay
- ₹6–10 LPA (Est.)
- Type
- Full-time job, Developer
- Added
- 1 October 2026
- Apply by
- 10 October 2026
About this role
This Associate Technical Support Engineer role is in Salesforce's Global Voice Support team within Cloud Success, based in the Hyderabad office. The engineer is the frontline contact for Salesforce customers worldwide, handling troubleshooting, feature guidance and best-practice advice by phone, email or chat. The team runs 24/7/365, and shift assignments can change with business needs. The team expects staff to use AI tools and automation to resolve issues faster and reduce repetitive work. It suits recent graduates who are customer-focused and calm under pressure.
Salesforce was hiring for Associate Technical Support Engineer, a full-time role based in Hyderabad (onsite).
Who can apply: Up to 12 months. Skills: Troubleshooting, Salesforce, Customer support, AI tools.
This opening has closed (closed on 2026-10-10). Open roles like it are listed on this page and at hirastra.com/jobs.
What you'll do
- Provide frontline technical support to Salesforce clients globally via phone, email or chat
- Advise on best practices for user management, data management, reporting and dashboards
- Identify when cases need escalation to Professional Services or the Account Executive team
- Track and maintain client communications and case documentation in Salesforce
- Follow support processes and suggest improvements, especially using AI or automation
- Work flexibly across shifts in the 24/7 support model
What you need
- Bachelor's degree in Computer Science, IT or a related technical field (preferred)
- Up to 12 months of experience in voice support, IT/product support or a customer handling role (preferred)
- Fluent written and verbal English
- Strong organizational, analytical and problem-solving skills
- Technical aptitude for learning Salesforce Cloud applications
- Willingness to rotate shifts
Skills
- Troubleshooting
- Salesforce
- Customer support
- AI tools
"Est." = Hirastra's estimate based on market data, not an official figure.
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