Unisys
Service Desk Analyst L1
- Location
- Bengaluru
- Work mode
- See listing
- Experience
- 1–3 yrs exp
- Pay
- ₹3–5 LPA (Est.)
- Type
- Full-time job, Developer
- Added
- 5 November 2026
About this role
This Unisys role sits on the technical service desk at RGA Tech Park in Bangalore, giving first-level IT support to end users. Day to day, you handle incidents and service requests that come in by phone, email, chat and the ticketing system. You troubleshoot desktops, laptops, mobiles, printers, Windows, Microsoft 365 apps and basic network problems, and you reset passwords through Active Directory. Issues you cannot fix are escalated to L2/L3 teams, and all work follows ITIL processes and SLAs. The role is a 45-hour week and may involve morning, evening or night shifts. It suits someone with 1–3 years of service desk or technical support experience who enjoys solving user problems.
Unisys is hiring for Service Desk Analyst L1, a full-time role based in Bengaluru.
Who can apply: 1–3 yrs exp. Skills: Windows 10/11, Microsoft 365, Active Directory, TCP/IP, DNS, DHCP, VPN, ServiceNow / Jira ticketing.
Hirastra checked that this opening is live. Apply directly through the official posting; applying is always free.
What you'll do
- Act as the first point of contact for IT support requests via phone, email, chat and tickets
- Log, categorize, prioritize and track incidents and service requests
- Troubleshoot hardware, Windows, Microsoft 365, Outlook, Teams and basic networking issues
- Reset passwords and manage user accounts in Active Directory
- Escalate unresolved incidents to L2/L3 teams and document resolutions
- Help users with VPN, remote access, hardware setup and software installation
What you need
- 1–3 years in service desk, technical support, desktop support or IT operations support
- Knowledge of Windows 10/11, Microsoft 365 and Active Directory
- Understanding of networking basics (TCP/IP, DNS, DHCP, VPN)
- Experience with ticketing tools such as ServiceNow, Remedy or Jira
- Strong troubleshooting and communication skills
- Willingness to work shifts (morning/evening/night) as assigned
Skills
- Windows 10/11
- Microsoft 365
- Active Directory
- TCP/IP, DNS, DHCP, VPN
- ServiceNow / Jira ticketing
"Est." = Hirastra's estimate based on market data, not an official figure.
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