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Unisys

Service Desk Analyst L1

Location
Hyderabad
Work mode
Onsite
Experience
1–3 yrs exp
Pay
₹3–5 LPA (Est.)
Type
Full-time job, Developer
Added
13 November 2026

About this role

Unisys is hiring a first-level service desk analyst in Hyderabad. You will be the first contact for IT issues over phone, email and chat, logging and solving tickets for laptops, Windows, Microsoft 365 and basic networking. You will reset passwords in Active Directory and escalate harder issues to L2/L3 teams following ITIL. It suits people with 1–3 years of service desk or desktop support experience who are fine with rotating shifts.

Unisys is hiring for Service Desk Analyst L1, a full-time role based in Hyderabad (onsite).

Who can apply: 1–3 yrs exp. Skills: Windows 10/11, Microsoft 365, Active Directory, Networking, ServiceNow, ITIL.

Hirastra checked that this opening is live. Apply directly through the official posting; applying is always free.

Skills

  • Windows 10/11
  • Microsoft 365
  • Active Directory
  • Networking
  • ServiceNow
  • ITIL

"Est." = Hirastra's estimate based on market data, not an official figure.

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