Zluri
Technical Support Engineer
- Location
- Bengaluru
- Work mode
- See listing
- Experience
- 2–5 yrs exp
- Pay
- ₹8–14 LPA (Est.)
- Type
- Full-time job, Developer
- Added
- 2 November 2026
About this role
Zluri builds an identity governance and security platform for enterprises, covering both human and non-human identities. The Technical Support Engineer works directly with B2B customers to troubleshoot issues across integrations, APIs, workflows and configurations. Day to day, the role means owning customer issues from investigation to resolution, helping customers adopt new product features, and passing recurring problems and field insights to Engineering and Product. The role is based in Whitefield, Bangalore, on a US EST shift (5 PM to 2 AM IST), and reports to the Manager of Global Support & Solutions. It suits someone with a few years of SaaS support experience who communicates clearly with customers of varying technical levels.
Zluri is hiring for Technical Support Engineer, a full-time role based in Bengaluru.
Who can apply: 2–5 yrs exp. Skills: APIs, SaaS, Troubleshooting, SSO, Ticketing tools.
Hirastra checked that this opening is live. Apply directly through the official posting; applying is always free.
What you'll do
- Work with customers to understand issues, gather context and guide them to resolution
- Own customer issues end to end, including investigation, communication, escalation and follow-through
- Troubleshoot problems across integrations, APIs, workflows, configurations and data flows
- Help customers use and adopt new product capabilities, including identity and governance features
- Work with Engineering to debug complex issues and turn customer pain points into inputs for Product and Engineering
- Join customer calls and screen shares when deeper investigation is needed
- Create and maintain documentation, troubleshooting guides and internal runbooks
What you need
- 2-5 years in a customer-facing Technical Support, Solutions Support or similar role at a B2B SaaS company
- Strong understanding of SaaS products, cloud-based systems and integrations
- Experience troubleshooting APIs, data flows and configuration-driven behavior
- Familiarity with users, permissions, roles and access-related workflows
- Ability to explain technical issues clearly to customers with varying technical expertise
- Experience with ticketing and issue-tracking systems
- Willingness to work the US EST shift (5 PM - 2 AM IST) in Whitefield, Bangalore
Skills
- APIs
- SaaS
- Troubleshooting
- SSO
- Ticketing tools
"Est." = Hirastra's estimate based on market data, not an official figure.
All Zluri jobs and internships
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